Food Basics Canada Return Policy

Corporate Brand Products Return Policy

All of our Corporate Brand Products (Master Choice, Equality, Body Basics, Solutions 1-2-3 products) are backed by a 100% satisfaction guarantee. If you are not completely satisfied with your purchase, simply return the item and receipt within 14 days for a refund or product exchange.*

Returns with a Receipt

• If you are not completely satisfied with your purchase, simply return the item and receipt within 14 days for a refund or product exchange.
• Refunds will be issued in the same method of payment as the original purchase:
  • Purchases made with a debit card will be refunded to the original debit card
  • Credit card purchases will be refunded to the original credit card

Returns without a receipt

• Provided that the product is unopened or unused, a product exchange will be offered at the same value as the original item.

Exceptions

• The following items will not be eligible for a refund or exchange without a receipt. If these items are open, they will not be eligible for a refund or exchange even with a receipt.
  • Tobacco
  • Batteries
  • Baby Formula
  • Diapers
  • Razor Blades
  • Personal Garments
  • Special Event Tickets
  • CDs, DVDs, Videos & All Electronics
  • Books & Magazines are not eligible for refund or exchange with or without a receipt

We reserve the right to refuse a refund or product exchange on opened product and without proof of purchase.

For Seasonal Items that may not available for a product exchange, a credit of the lowest final retail will be applied to a gift card.

Proof of purchase is required for all Garden Centre Merchandise refunds/exchanges. There are no refunds on annual flowers or plants. Perennials are eligible for a refund or exchange for up to one year after purchase with the receipt.

For all Pharmacy items, please see the Pharmacist.

Upon refund or exchange, your signature, name, address and phone number may be required for audit purposes. Proof of identification may also be required.

*It is preferable that product is returned to the store where purchased. Effective April 24, 2006.